1. Renewal decisions completed before the internal deadline
Count agreements that needed a renewal decision during the reporting period. Then count how many had a documented decision before the internal decision deadline. Divide the second number by the first and multiply by 100. If no agreements were due, report ‘not applicable’ rather than 100%.
Set the internal decision deadline before the contractual notice deadline, allowing time for review and any required communication. A reminder being sent does not prove that the owner made a decision, and a recorded decision does not prove that notice was delivered.
Keep the decision date, responsible person, contractual deadline, and evidence of any required notice. Our renewal reminder process explains how those records fit together.
2. Obligations completed on time with verified evidence
For obligations due in the period, count those with a recorded completion date on or before the due date and evidence accepted under your process. Divide that count by all obligations due in the period and multiply by 100. Report the total alongside the percentage.
Separate ‘reported complete’ from ‘verified complete.’ An owner may mark training delivered while a reviewer is still checking the attendance record. Both states are useful; combining them can make the performance measure misleading.
Define how approved extensions, waivers, partial completion, and disputed obligations affect the report. Retain the original due date and the approved change so a later edit does not silently improve the result. Use obligation evidence to make the measure auditable.
3. Median time from a complete request to signing
For agreements signed in the period, calculate elapsed time from a defined starting point, such as receipt of a complete request, to the final required signature. Sort the durations and report the median. Also show the number of agreements and separate materially different agreement types.
Choose elapsed days or working days and use the same definition consistently. Report waiting time by stage where possible: intake, drafting, business approval, legal review, or signing. A portfolio-wide average alone can hide one stage that repeatedly causes delay.
Include open agreements in a separate aging view. Looking only at completed work can hide the oldest stalled requests. Avoid treating the fastest signature as the only goal; the required review still needs to happen.
Make the numbers useful in a regular review
For every KPI, name the data owner, reporting period, exclusions, and action threshold. Show counts as well as rates. Review a few underlying records to check that the summary matches what happened.
Start with the contract register, approval history, signing records, and obligation evidence your team already maintains. ContraxAware keeps these workflows connected; confirm the available views or export the underlying records to calculate a metric. This guide does not imply that every formula is a built-in dashboard.